FAQ
The practical questions about how buying and selling here actually works.
How do I pay for a car?
OpenHood does not take payment. Once you have arranged a viewing and are happy, you pay the seller directly, the same way you would with any private sale. We recommend meeting in person, an inspection or test drive, and paying by bank transfer once you have seen the car and the paperwork.
How are viewings arranged?
Message the seller directly through OpenHood (use "Message seller" on the listing, or the enquiry form if you are not signed in) to agree a time and place. We do not arrange viewings on your behalf.
What if a car is misdescribed?
Every listing is checked against the seller's V5C and MOT before it goes live, and known faults are a mandatory declaration, not optional. If you find something the listing did not disclose, tell us — we investigate and it affects whether that seller can list again. We are not a party to the sale itself, so we cannot reverse a completed transaction, which is exactly why we push sellers hard on disclosure up front.
Who do I contact for support?
Use the contact details on the Privacy page, or message us directly if you are signed in. A human reads every message.
Is there a deposit or holding-fee system?
Not yet. Right now, reserving a car is a direct arrangement between buyer and seller. A proper deposit system is planned for later.